100% Satisfaction Guarantee and Exchange Policy We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only. No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as JDS cannot be responsible for the use of the merchandise. Items without personalization may incur a restocking fee. JDS will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed, only ground services will be reimbursed. JDS will pay to ship authorized replacements via UPS ground service only. Please place your gift order at least 3 weeks prior to event date as this will help alleviate *Rush-shipping charges. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 10 business days of delivery date No Exceptions.
We ship all personalized gift items within 2-3 business days for in-stock merchandise. We will ship all candle and favor items within 5 business days. Although our production team can accommodate most circumstances, please place orders as far in advance as possible. All orders ship via Ground Saver Services, carried out by UPS, FedEx, SpeeDee or USPS, chosen by JDS at the time of shipping. All SHIP UPGRADES (Next Day Air, 2nd Day Air, 3 Day Select) as well as ALL INTERNATIONAL shipments will ship via UPS only.
Rush Shipping (Item No. GC911/RUSH fee $15.00) If you are in need of a product fast, you can offer to place a RUSH on the order for them. With a rush (GC911) your Engravable/General Gift Order will ship within 24 business hours and your Candle or Favor order will ship within 3 business days of order receipt if received by 2 p.m. CST. A RUSH FEE - item number GC911, must be indicated on the order (example: $15.00 rush fee ok, check rush fee on the order form or use the rush item number GC911 or see rush fee option on-line). If you put RUSH on your order, your order will be expedited and you WILL be charged the fee. RUSH will expedite processing time only. Please upgrade your shipping as well if needed.